Privacy policy

Patidar Hospital & Research Center ("the Hospital", "we", "us") respects your privacy. This policy explains what personal data we collect through this website, why we collect it, and the choices you have. It is written in line with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and its rules.

1. Who we are

Patidar Hospital & Research Center, 12 Kshapanak Marg, Ghassmandi, Ujjain, Madhya Pradesh 456010, is the Data Fiduciary for personal data collected through this website. You can contact us at info@patidarhospital.com or +91 73447 71000.

2. What we collect

• Appointment requests: patient name, mobile number, and optionally email, age, gender, preferred department, doctor, date and time, and any message you write.
• Enquiries: name, phone number, email address, subject and message.
• Technical data: IP address, browser type and pages visited, collected through server logs and, if enabled, analytics cookies.

Please do not share detailed medical records through website forms. Our team will collect any clinical information needed in person or by phone.

3. Why we use your data

• To contact you about your appointment request or enquiry and to schedule your visit.
• To send you information you asked for, such as directions or OPD timings.
• To keep the website secure, prevent misuse and understand how it is used so we can improve it.
• To meet our legal and regulatory obligations.

We process this data on the basis of your consent, which you give by ticking the consent box on our forms, and for legitimate uses permitted under the DPDP Act. We do not sell your personal data and we do not use it for unrelated marketing.

4. Who we share it with

Your data is seen only by authorised hospital staff who need it to respond to you. We use trusted service providers for website hosting and email delivery, who process data only on our instructions. We may disclose data where required by law or to protect someone's life or safety.

5. How long we keep it

Appointment requests and enquiries are kept for as long as needed to respond and for our records, generally not longer than three years, unless a longer period is required by law. Medical records created during treatment are kept as required by applicable medical record rules.

6. Cookies

We use essential cookies to remember your language choice and to keep announcement pop-ups from repeating. If analytics are enabled, Google Analytics and Meta Pixel may set cookies to measure visits. You can block or delete cookies in your browser settings; the website will still work.

7. Your rights

Under the DPDP Act you may ask to access a summary of your personal data, correct or update it, have it erased when it is no longer needed, withdraw your consent at any time, and nominate another person to exercise these rights on your behalf. Withdrawing consent does not affect processing already done.

8. Security

We use reasonable security measures, including encrypted connections (HTTPS), access controls and restricted staff access, to protect your data. No method of transmission over the internet is completely secure, but we work to protect your information.

9. Children

If you are booking for a child, please submit the request as a parent or guardian.

10. Grievance officer

For questions, requests or complaints about your personal data, please write to our Grievance Officer at info@patidarhospital.com or by post to Patidar Hospital & Research Center, 12 Kshapanak Marg, Ghassmandi, Ujjain, Madhya Pradesh 456010. We will respond within the time required by law. If you are not satisfied, you may approach the Data Protection Board of India.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.